1. Which HMOs does Duchess International Hospital accept?

We currently accept the following HMOs (and constantly onboarding more):

•Redcare HMO

•Leadway Health

•Total Health Trust

•Avon Healthcare

•Bastion HMO

•Medexia HMO

•Novo Health Africa HMO

•AXA Mansard HMO

•Salus Trust HMO

•Songhai HMO

2. How do I verify if my HMO covers services at Duchess International Hospital?

To verify coverage, follow these steps:

•Contact your HMO provider directly and ask if Duchess International Hospital is included in your plan.

•Alternatively, call our customer service team at +234 700 103 1700, and we can assist you in verifying your coverage.

3. What should I bring to use my HMO at Duchess International Hospital?

When visiting, please bring:

•Your HMO ID card or membership details.

•A valid photo ID for identification purposes.

4. What services are covered under my HMO plan?

Coverage depends on your HMO plan. Common services may include:

•General consultations

•Specialist consultations

•Laboratory tests

•Imaging services (e.g., X-rays, CT scans)

•Minor procedures

For a full breakdown, please contact your HMO provider.

5. Can I use my HMO for emergency services?

Yes, emergency services are covered for most HMOs we accept. Please contact us at +234 700 103 1700 in case of emergencies.

6. What if my HMO is not listed?

If your HMO is not listed, please call us at +234 700 103 1700 or email client.services@duchesshospital.com to inquire about other payment options or partnerships.

7. Can I combine HMO coverage with self-pay?

Yes, in some cases, you can combine HMO coverage with self-pay to access services outside your HMO plan. Contact us to discuss available options.

8. How do I update or change my HMO information with Duchess International Hospital?

Please email client.services@duchesshospital.com or cs@duchesshospital.com or call our team to update your details or provide new HMO information.